BPO - ASSOCHAM

BUSINESS PROCESS OUTSOURCING: TRENDS AND INSIGHTS
Held on July 16, 2003, Hotel Le Meridien, New Delhi

ASSOCHAM in association with the state governments of Kerala and Haryana organised a National Conference on Business Process Outsourcing: Trends and Insights on July 16, 2003.

The event was an overwhelming success with participation from nearly 300 CEOs from a range of service industries. The broad programme outline of this event was:

Inaugural Session
Session I
	The Global Outsourcing Industry

Session II
	The Indian Outsourcing Marketplace
	Strategic Outsourcing: The Indian Perspective Economics and Rationale of Indian Outsourcing Critical Success Factors Call/Contact Centre Outsourcing Outsourcing of Knowledge Services
Session III
	Case Studies
	Presentation by Boston Consulting Group EXL Services Alia Group
Session IV
	Special Session on Policy, Legal and Funding
	Regulatory/Policy Human Resources Taxation Legal VC Funding
Concluding Remarks
	Release of IDC-ASSOCHAM Report on BPO Recommendations Formation of BPO Foundation of India

The Charter of the new foundation is being finalized and will be released shortly. In case you want to give any suggestions/inputs, kindly contact the BPO Secretariat at 011-51643407-10.