National Summit
INDIA – THE KNOWLEDGE CAPITAL
GUJARAT – AN IDEAL DESTINATION FOR BPO

July 30, 2004, Shri Ambica Mills –Gujarat Chamber Building ,Ashram Road Ahmedabad
 

About | Programme Outline | Registration Form
 

  Tentative Programme
TIMINGS  TOPIC 
 9:30 a.m. – 10:00 a.m.  Registration
 10:00 a.m. – 11:00 a.m. Inaugural Session
Welcome Address:
President, GCCI
Address by Mr. M.K.Sanghi
President, ASSOCHAM
Theme Presentation
Special Address:
Shri J.N.Singh
Principal Secretary, Govt. of Gujarat
Inaugural Address:
Shri Narendra Modi
Hon’ble Chief Minister of Gujarat
Vote of Thanks:
Mr. Anil K.Agarwal
Alternate President, ASSOCHAM
 11:00 a.m. – 11:15 a.m. Tea/Coffee
 11:15 a.m. – 12:45 p.m. Technical Session I
International Trends in key horizontal and vertical Domains
  • Finance & Accounting
  • Customer Care Services
  • Healthcare
  • Human Resources

Floor Participation
 12:45 p.m. – 1:15 p.m. Technical Session II
Appraising the current policy framework for BPO
 1:15 p.m. – 2:00 p.m.  Presentation by Gujarat Government
 2:00 a.m. – 2:30 p.m.  Lunch
 2:30 p.m. – 4:00 p.m.  Technical Session III – Mapping the BPO Success Metrics – The Critical Success Factors
  • Win-win contract formulation Strategies
  • Profitably employing horizontal and vertical domain expertise
  • Sustaining the Outsourcing Partnership

Floor Participation
 4:00 p.m. – 4:15 p.m. Tea/Coffee
 4:15 p.m. – 5:30 p.m. Technical Session IV – Gazing through the future
The Emerging Business Challenges

Internal

  • Human Resources
  • Legal
  • Taxation
  • Backbone Infrastructure

External

  • The BPO backlash in the U.S. and European countries
  • Alternative BPO Destinations vis-ΰ-vis India

Floor Participation
 5:30 p.m.  Concluding Remarks & Wrap-up

 

 
 
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